All docs

Documentation

Texting Number

Your local texting number for reminders, confirmations and the AI chatbot

Your texting number is the number PestBooker texts your customers from — appointment confirmations, abandoned-cart reminders and AI chatbot replies all come from it, and customer replies land in Conversations. A local number is included with Pro: it is picked from your service area when your trial starts, and you can see it (or get one) in Settings → Messages.

Requirements

  • Pro (or Enterprise) plan
  • Admin role
1

Get your number

  • Go to Dashboard → Settings → Messages. The "Texting number" card at the top shows your number, or a "Get my number" button if you don't have one yet.
  • We pick a number local to your service area (or your company phone's area code). It usually takes under a minute.
  • Tip

    Set your service area or company address first — that is how we know where "local" is.

2

Try it and, if you like, swap it

  • "Text me a test message" sends a short text to your company phone so you can see what customers will see. Up to three a day, between 8am and 8pm.
  • Not a fan of the number? "Pick a different number" swaps it once, within the first week, as long as it hasn't texted a customer yet.
  • Once the number has texted a customer it stays with you — their replies and STOP requests depend on it.
3

Enterprise: numbers are set per office

  • For Enterprise accounts, SMS numbers are configured per office rather than one number for the whole organization
  • The Settings → Profile page shows a note pointing you to the Enterprise section to manage this
  • See "Enterprise & Multi-Office Setup" for where office-level settings like this live
4

What the number powers

  • SMS

    Abandoned-cart reminders text customers who started but did not finish booking.

  • SMS

    If the AI chatbot is enabled, it answers inbound texts on this number (see "AI Chatbot").

  • IMPORTANT: Each tenant (or office) uses its own dedicated number — texts always come from the number tied to your business.

Pro Tips

  • • SMS is Pro+; your number appears (read-only) in Settings → Profile in E.164 format.
  • • Support provisions and changes the number — there is no self-serve "buy a number" button.
  • • The same number powers both abandoned-cart reminders and the AI chatbot.
  • • Enterprise accounts manage SMS numbers per office instead of a single org-wide number.

Need help with setup?

Email us and we'll walk you through any integration or setup process.

Contact Sales