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SMS Number

Get a dedicated texting number for reminders and the AI chatbot

A dedicated SMS number lets PestBooker text your customers — abandoned-cart reminders and the AI chatbot both run over it. SMS is a Pro-tier feature. Because a phone number is a provisioned resource tied to your account, PestBooker support sets it up for you rather than having you enter one yourself.

Requirements

  • Pro (or Enterprise) plan
  • Admin role
1

Request a number

  • Contact PestBooker support to request a dedicated SMS number for your account.
  • Tip

    Enterprise accounts can have a separate number per office — mention your offices when requesting.

2

Find your number in Settings → Profile

  • Go to Dashboard → Settings → Profile and find "SMS Phone Number" (shown on Pro+).
  • This field is read-only for organization admins - it shows the number that has been provisioned for you in E.164 format, e.g. +15551234567
  • If you need to change it, contact PestBooker support
Settings → Profile showing the SMS Phone Number field in E.164 format
Settings → Profile → SMS Phone Number (E.164 format)
3

Enterprise: numbers are set per office

  • For Enterprise accounts, SMS numbers are configured per office rather than one number for the whole organization
  • The Settings → Profile page shows a note pointing you to the Enterprise section to manage this
  • See "Enterprise & Multi-Office Setup" for where office-level settings like this live
4

What the number powers

  • SMS

    Abandoned-cart reminders text customers who started but did not finish booking.

  • SMS

    If the AI chatbot is enabled, it answers inbound texts on this number (see "AI Chatbot").

  • IMPORTANT: Each tenant (or office) uses its own dedicated number — texts always come from the number tied to your business.

Pro Tips

  • • SMS is Pro+; your number appears (read-only) in Settings → Profile in E.164 format.
  • • Support provisions and changes the number — there is no self-serve "buy a number" button.
  • • The same number powers both abandoned-cart reminders and the AI chatbot.
  • • Enterprise accounts manage SMS numbers per office instead of a single org-wide number.

Need help with setup?

Email us and we'll walk you through any integration or setup process.

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