1. Introduction

PestBooker (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our online booking platform for pest control companies.

2. Information We Collect

2.1 Information You Provide

Account Information: Name, email address, phone number, company name
Payment Information: Billing details processed through secure third-party payment processors
Booking Data: Appointment details, customer information, service preferences
Communications: Messages sent through our platform or support channels
Chat Messages: Customer message content from SMS and web chat conversations

2.2 Automatically Collected Information

Usage Data: Pages viewed, features used, time spent on platform
Device Information: IP address, browser type, operating system
Cookies: Cookies used to sign you in and keep you signed in, plus cookies our payment processor sets on pages that can take a payment (see our Cookie Policy)
Error Reports: When something goes wrong in your browser, we capture the error, the page you were on, and a short recording of the moments before it — which can include what was on screen — so we can fix it. Recordings are made only when an error occurs, never routinely.
Email Engagement: Emails we send you may record whether they were opened and whether links in them were clicked, so we can tell whether a message arrived. Our website itself uses no tracking pixels.

3. How We Use Your Information

We use the collected information to:

Provide and maintain our booking platform services
Process appointments and payments
Send appointment reminders and notifications
Provide customer support and respond to inquiries
Improve our platform and develop new features
Detect and prevent fraud or unauthorized access
Comply with legal obligations

4. Information Sharing and Disclosure

We may share your information with:

Service Providers: Third-party vendors who assist in operating our platform (hosting, payment processing, analytics, error monitoring by Sentry, AI processing by Anthropic)
Business Partners: Integrations you've authorized (calendar apps, CRM systems)
Legal Requirements: When required by law or to protect our rights
Business Transfers: In connection with a merger, acquisition, or sale of assets

We never sell your personal information, and we never share it for targeted advertising. Our service providers act on our instructions under contract. The exception is payment processing: our payment processor is an independent controller of the payment data it receives and also uses it for its own fraud prevention and legal compliance, as its own privacy policy describes.

5. Data Security

We implement appropriate technical and organizational measures to protect your information, including:

Encryption of data in transit and at rest
Regular security assessments and updates
Access controls and authentication requirements
Secure data centers with physical security measures

However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain your information for as long as your account is active or as needed to provide services. After account closure, we may retain certain information for legitimate business purposes and legal compliance, typically for up to 7 years.

6.1 Usage Metrics Retention

Platform usage metrics and analytics data (such as page views, feature usage, and performance data) are retained for 60 days. This limited retention period helps us improve our services while minimizing data storage. After 60 days, detailed metrics are aggregated and anonymized for long-term analysis.

7. AI and Automated Processing

When AI chatbot features are enabled, customer messages are sent to Anthropic's Claude API for response generation. Data sent to Anthropic includes: message content, conversation history, company service information, and customer name/address (if provided).

Anthropic processes this data solely to generate responses and does not use API data to train models. Conversation transcripts are stored in our systems for 90 days.

Companies can disable AI processing at any time through Settings → Chatbot.

8. Your Rights

You have the right to:

Access: Request a copy of your personal information
Correction: Update or correct inaccurate information
Deletion: Request deletion of your account and data
Portability: Receive your data in a structured, machine-readable format
Opt-Out: Unsubscribe from marketing communications
Object: Object to certain processing of your information

To exercise these rights, contact us at privacy@pestbooker.com

9. Children's Privacy

Our services are not directed to individuals under 18. We do not knowingly collect information from children. If we become aware of such collection, we will delete the information immediately.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for such transfers in compliance with applicable data protection laws.

11. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes by email or through a prominent notice on our platform. Continued use after changes constitutes acceptance of the updated policy.

12. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at:

Email: privacy@pestbooker.com
Address: PestBooker, 8690 Aero Dr, Ste 115 #1076, San Diego, CA 92123