Privacy Policy

1. Introduction

PestBooker ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our online booking platform for pest control companies.

2. Information We Collect

2.1 Information You Provide

• Account Information: Name, email address, phone number, company name
• Payment Information: Billing details processed through secure third-party payment processors
• Booking Data: Appointment details, customer information, service preferences
• Communications: Messages sent through our platform or support channels

2.2 Automatically Collected Information

• Usage Data: Pages viewed, features used, time spent on platform
• Device Information: IP address, browser type, operating system
• Cookies: Session cookies and tracking pixels (see our Cookie Policy)

3. How We Use Your Information

We use the collected information to:

• Provide and maintain our booking platform services
• Process appointments and payments
• Send appointment reminders and notifications
• Provide customer support and respond to inquiries
• Improve our platform and develop new features
• Detect and prevent fraud or unauthorized access
• Comply with legal obligations

4. Information Sharing and Disclosure

We may share your information with:

• Service Providers: Third-party vendors who assist in operating our platform (hosting, payment processing, analytics)
• Business Partners: Integrations you've authorized (calendar apps, CRM systems)
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with a merger, acquisition, or sale of assets

We never sell your personal information to third parties.

5. Data Security

We implement appropriate technical and organizational measures to protect your information, including:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication requirements
• Secure data centers with physical security measures

However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain your information for as long as your account is active or as needed to provide services. After account closure, we may retain certain information for legitimate business purposes and legal compliance, typically for up to 7 years.

6.1 Usage Metrics Retention

Platform usage metrics and analytics data (such as page views, feature usage, and performance data) are retained for 60 days. This limited retention period helps us improve our services while minimizing data storage. After 60 days, detailed metrics are aggregated and anonymized for long-term analysis.

7. Your Rights

You have the right to:

• Access: Request a copy of your personal information
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your account and data
• Portability: Receive your data in a structured, machine-readable format
• Opt-Out: Unsubscribe from marketing communications
• Object: Object to certain processing of your information

To exercise these rights, contact us at privacy@pestbooker.com

8. Children's Privacy

Our services are not directed to individuals under 18. We do not knowingly collect information from children. If we become aware of such collection, we will delete the information immediately.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for such transfers in compliance with applicable data protection laws.

10. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes by email or through a prominent notice on our platform. Continued use after changes constitutes acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at: