Last updated: October 5, 2026
These Terms of Service (the “Terms”) are a binding agreement between PestBooker, LLC (“PestBooker”, “we”, “us”) and the business that registers for or uses the service (“you”, “Company”). By accepting these Terms, or by accessing or using the service, you agree to be bound by them and by all applicable laws and regulations. If you do not agree, you may not use the service.
The individual accepting these Terms represents that they are at least 18 years old and are authorized to bind the Company. Where the service presents these Terms for acceptance, we record the version accepted, the account and individual who accepted, and the date and time of acceptance. That record is evidence of the Company’s agreement.
Where an Order Form conflicts with these Terms, the Order Form controls for that Company, and only as to the conflicting subject.
PestBooker provides an online booking and scheduling platform specifically designed for pest control companies. Our service allows businesses to:
We may add, change, or remove features over time. We will not materially reduce the core functionality you are paying for during a billing period without notice.
You must be at least 18 years old and have the authority to enter into this agreement on behalf of your business.
You are responsible for:
You agree to provide accurate, current, and complete information during registration and to update such information as necessary. This includes the credentials you supply for Third-Party Services; we are not responsible for failures caused by credentials that are missing, expired, or lack the permissions the integration requires.
Each individual who accesses the service under your account (a “User”) must accept our User Terms, published at pestbooker.com/user-terms, which are incorporated into these Terms by reference. You are responsible for your Users’ compliance with these Terms and the User Terms, and for their acts and omissions in using the service.
We offer a 14-day free trial. No credit card is required for the trial period. At the end of the trial, your subscription will not automatically begin unless you actively subscribe.
Unless your Order Form states otherwise, the Professional Plan includes a base monthly subscription fee plus usage-based fees:
Enterprise and multi-office arrangements may be priced per office, per active location, or at negotiated rates, as set out in your Order Form.
Per-booking fees are calculated and charged at the end of each billing cycle along with your next base subscription fee. You can view your current usage and estimated charges at any time in your billing dashboard.
Base subscription fees are billed in advance on a monthly basis. Usage-based fees (per-booking fees) are billed in arrears at the end of each billing period. All fees are non-refundable except as required by law or as explicitly stated in our refund policy.
Fees are exclusive of taxes. You are responsible for any sales, use, VAT, or similar taxes, excluding taxes on our income.
If an invoice is not paid when due, we may send notice and, if it remains unpaid 10 days after that notice, suspend access to the service until payment is received. Suspension does not relieve you of fees accrued. We will not delete Customer Data solely because of a suspension.
We reserve the right to modify subscription fees with 30 days’ notice. Price changes will not affect your current billing period.
You may cancel your subscription at any time. Cancellation will take effect at the end of your current billing period. Any outstanding usage-based fees will be charged with your final invoice.
As between the parties, you own all Customer Data. You grant us a limited, non-exclusive license to host, process, transmit, and display Customer Data solely to provide and support the service, to prevent fraud and abuse, and as otherwise permitted in these Terms.
For personal information about your End Customers, you are the business or controller and we act as your service provider or processor. We process that information only on your documented instructions — which include your configuration of the service — and for no other commercial purpose. We do not sell or share End Customer personal information, and we do not retain, use, or disclose it outside the direct business relationship with you.
We may generate and use aggregated or de-identified data derived from use of the service to operate, secure, analyze, and improve it. Such data will not identify you, your End Customers, or any individual, and we will not attempt to re-identify it.
We maintain administrative, technical, and physical safeguards designed to protect Customer Data appropriate to its sensitivity. No method of transmission or storage is completely secure, and we do not guarantee absolute security. We will notify you without undue delay after becoming aware of a breach of security leading to the unauthorized disclosure of Customer Data in our control.
We retain Customer Data for as long as your account is active and as described in our Privacy Policy. On termination, see Section 15.3. You may request deletion of specific Customer Data at any time; we will comply within a reasonable period except where retention is required by law or for the establishment or defense of legal claims.
Our Privacy Policy describes how we handle personal information and is incorporated into these Terms by reference.
Our Data Processing Addendum, published at pestbooker.com/dpa, sets out how we process personal information about your End Customers on your behalf, including the service provider terms required by the California Consumer Privacy Act, our security commitments, subprocessor notice, and breach notification. It is incorporated into these Terms by reference and applies to every customer without a separate signature. Where it conflicts with these Terms on the processing of personal data, it controls.
The service sends SMS and email messages to your End Customers on your behalf and under your brand. This section allocates responsibility for those messages, and it is important.
We provide suppression, opt-out handling, and quiet-hours features as tools. Using them does not transfer responsibility for compliance to us.
You agree not to:
PestBooker uses artificial intelligence (powered by Anthropic’s Claude) to provide automated customer communication. AI features include: automated SMS replies to customer messages, web chat widget with AI responses, customer identification, and booking link generation.
AI-generated responses may contain inaccuracies. They are informational only and do not constitute professional advice. Customer message content is processed by Anthropic’s API for response generation. Anthropic does not use API data for model training.
You (the company) are responsible for reviewing and configuring AI behavior through the settings dashboard. You must ensure your End Customers are informed that they may be interacting with AI, including where a law such as California Business and Professions Code section 17941 requires disclosure of an automated bot.
AI features must not be used to make, or to appear to make, decisions about pricing, eligibility, or service refusal on any basis that would be unlawful.
PestBooker is not liable for any actions taken based on AI-generated responses.
The service connects to Third-Party Services at your direction — for example field-service management systems, payment processors and merchant providers, messaging carriers, mapping providers, and AI providers. Your use of a Third-Party Service is governed by your agreement with that provider, not by these Terms.
We do not control Third-Party Services and are not responsible for their availability, accuracy, security, pricing, or acts and omissions, including where an outage, rate limit, quota, or data error at a Third-Party Service affects the service. Where you direct us to transmit Customer Data to a Third-Party Service, you authorize that transmission.
Payments for your pest control services are processed by your merchant provider through your field-service management system, not by PestBooker. We do not hold funds for your services and are not a party to those transactions.
All content, features, and functionality of PestBooker are owned by us and protected by copyright, trademark, and other intellectual property laws. Except for the rights expressly granted here, no license is granted.
You retain all rights to content you upload. By using our service, you grant us a limited license to store, process, and display your content solely for providing the service.
If you send us suggestions or feedback about the service, we may use them without restriction or obligation to you. Feedback is given voluntarily and is not your Confidential Information.
Each party may receive information of the other that is marked confidential or that a reasonable person would understand to be confidential (“Confidential Information”). Customer Data is your Confidential Information. Non-public details of the service, including pricing not publicly listed, are ours.
The receiving party will use Confidential Information only to perform under these Terms, will protect it with at least reasonable care, and will not disclose it except to personnel and contractors bound by comparable obligations. These duties do not apply to information that is public through no fault of the receiving party, was already known to it, is independently developed, or is rightfully received from a third party. A party may disclose Confidential Information where legally compelled, giving prompt notice where lawful.
We strive to provide 99.9% uptime but do not guarantee uninterrupted service. We may perform maintenance, updates, or modifications that temporarily affect service availability, and will use reasonable efforts to schedule planned maintenance outside peak booking hours.
Unless an Order Form states otherwise, this uptime figure is a target and not a service level agreement, and no service credits are offered for failing to meet it. Support is provided by email at support@pestbooker.com during business hours.
Features may be offered on a beta, preview, or early-access basis. Those features are provided as is, may change or be withdrawn, and are excluded from any availability target.
EXCEPT AS EXPRESSLY STATED IN THESE TERMS, THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE”, AND PESTBOOKER DISCLAIMS ALL WARRANTIES, EXPRESS, IMPLIED, OR STATUTORY, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.
WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED OR ERROR-FREE, THAT DEFECTS WILL BE CORRECTED, OR THAT THE SERVICE OR ITS OUTPUTS — INCLUDING AI-GENERATED CONTENT, PRICING ESTIMATES, ROUTING, AND AVAILABILITY — WILL BE ACCURATE OR SUITABLE FOR YOUR PURPOSES. YOU ARE RESPONSIBLE FOR VERIFYING ANYTHING YOU RELY ON.
Some jurisdictions do not allow certain disclaimers, so parts of this section may not apply to you.
To the maximum extent permitted by law:
These limits do not apply to your payment obligations, to either party’s indemnification obligations, to a breach of confidentiality, or to liability arising from fraud, gross negligence, or willful misconduct — nor to any other liability that cannot be limited under applicable law.
The parties agree these limits are mutual, are a reasonable allocation of risk between two businesses, and are part of the basis of the bargain: the fees reflect them.
You will defend and indemnify PestBooker against third-party claims, and pay resulting damages and reasonable legal fees, arising from: your use of the service; Customer Data; messages sent to your End Customers, including any claim under the Telephone Consumer Protection Act or a state analogue; your services to End Customers; or your violation of these Terms or applicable law.
We will defend and indemnify you against third-party claims that the service, as provided by us and used in accordance with these Terms, infringes a United States patent, copyright, or trademark, and pay resulting damages and reasonable legal fees. This does not apply to claims arising from Customer Data, Third-Party Services, your modifications, or use in combination with anything we did not supply.
Indemnification is conditioned on prompt notice, sole control of the defense by the indemnifying party, and reasonable cooperation. No settlement that imposes an obligation on the other party may be made without its consent.
These Terms begin when you first accept them or first use the service, and continue until all subscriptions have expired or been terminated.
You may terminate at any time as described in Section 5.6. We may suspend or terminate your account for material breach of these Terms that is not cured within 15 days of notice, for non-payment as described in Section 5.4, immediately for conduct that creates legal or security risk to us or to others, or for convenience on 30 days’ notice. If we terminate for convenience, we will refund any prepaid, unused base fees.
Upon termination, your right to use the service ceases. For 30 days after termination you may request an export of Customer Data in a commonly used format. After that period we may delete Customer Data, subject to backup cycles and any retention required by law. Sections 6, 7, 11, 12, 14, 15, 16, 19, and 20 survive termination, along with any accrued payment obligations.
We may revise these Terms at any time. We will give notice of material changes through the service, by email, or both, and ask an administrator of your account to review and accept the revised Terms. A revised version is recorded as accepted when an administrator accepts it, together with who accepted it and when. Non-material changes, such as correcting a typographical error, may be made without asking for acceptance.
These Terms are governed by the laws of the State of California, without regard to its conflict of law principles. The United Nations Convention on Contracts for the International Sale of Goods does not apply.
Before filing a claim, each party agrees to try to resolve the dispute informally by giving written notice describing it and negotiating in good faith for 30 days. If that fails, the parties consent to the exclusive jurisdiction and venue of the state and federal courts located in San Diego County, California, and each waives any objection to that venue.
Each party agrees to bring any claim in its individual capacity, and not as a plaintiff or class member in any class, collective, or representative action. Nothing here prevents either party from seeking injunctive relief in any court of competent jurisdiction to protect its intellectual property or Confidential Information.
For questions about these Terms of Service, contact us at: